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About Panasonic

Product Safety Problems and Factory Fire Report

Panasonic would like to deeply apologize for the inconvenience and trouble caused to a great many people, not only by the FF-type kerosene heater problem but also the microwave oven, battery pack, and other product safety problems, and the factory fire. To establish sustainable CSR management, it is necessary to secure a solid foundation, and with this understanding, we continue to take action to release information quickly to the public, respond professionally and promptly to our customers, and prevent these situations from occurring again.

Voluntary Exchange of Mobile Phone Battery Packs

In August 2007, Panasonic announced a voluntary exchange of mobile phone battery packs in response to a quality problem, then in September of the same year, there was a fire in the lithium-ion battery factory of Matsushita Battery Industrial Co., Ltd. As a result of these two serious incidents, Matsushita Battery Industrial is taking action to thoroughly review its production processes and to strengthen management.

Progress on FF-type Kerosene Heater Recall

This is the third winter since problems with FF-type kerosene heaters prompted an emergency order in 2005 that required the effort of the entire company to handle, and "efforts to prevent a similar incident from ever happening again continue" today centered on the Corporate FF Customer Support and Management Division.

Company Announcement about Products Safty Problems

To ensure public safety, Panasonic issued warnings regarding several products and is repairing these products free of charge. The products included 12 microwave oven models produced between December 1988 and December 1993, 5 freezer refrigerators models produced between February 1989 and October 1992, and 8 electric clothes dryer models produced between August 1993 and December 2001.

Safety Issues Management System

As a result of the Amendment of Consumer Products Safety Law enacted in Japan in 2007, we have had to improve our system of collecting and monitoring information to make it quicker and more accurate, which the entire company continues to strengthen product safety measures.

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