Policy and Organization

The following words of Panasonic's founder Konosuke Matsushita on what is "true service" express our basic customer service philosophy.

True Service

Service is an integral part of any business. A business that does not provide service is no business at all.
Service, therefore, is the duty and obligation of any business person. But, there's nothing more aggravating than service provided only out of a sense of duty. Customers can sense it.
Service means satisfying customers, and when we satisfy our customers, we in turn find satisfaction in a job well done.
Satisfied customers and satisfied employees. This is what constitutes true service.

The founder, Konosuke Matsushita

The Corporate CS Division is responsible for the group-wide administration and strategic planning of CS activities. The Customer Care Center and the Repair Consulting Center handle inquiries and requests from customers.

Individual business domain companies and manufacturing sites cooperate with the Customer Care Center and the Repair Consulting Center to provide specialized support and incorporate valuable customer feedback and information obtained through repair services into the product development process.