Marketing, Logistics and Repairs - Repairs and Servicing

• Number of repairs and servicing cases in Japan

To help customers to use our products over a longer period of time, Panasonic's technical division has sought for designs that are as resistant to faults as possible and that are easy to fix in the event of a problem. At the same time, our servicing division is endeavoring to establish an efficient repairs and servicing system and to enhance its technical capabilities. The number of repairs and servicing requests at our service counters has remained fairly level over recent years.
   To help customers use our products appropriately and efficiently, we provide information on our website and in booklets. At the same time, opinions from customers are analyzed daily, shared among our related divisions, and reflected in our business operations.

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• Providing fast repairs through our efficient network and management system