Marketing, Logistics and Repairs - Repairs and Servicing

• Repairs and servicing request flowchart (Japan)

In Japan, repairs and servicing are usually provided by approx. 20,000 community-based stores that mainly sell our products. We also receive servicing requests at our Customer Inquiry Center - open 365 days a year - and repair requests at the Joint Repair Contact Centers established by Matsushita Technical Services.
   To offer a speedy and low-cost repairs and servicing, we use our Repair Operation Management System that can manage repairs and servicing tasks centrally, such as scheduling repair visits, confirming reservations, and procuring the necessary repair parts. The introduction of the system was completed throughout Japan in fiscal 2007.

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• Reflecting customers' opinions in product manufacturing