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FAQ

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elite Panaboard
:Project PC screen images and Operate the PC from the board surface (UB-T8**/T7**/T5**)
*UB-T880W/T880
"Panasonic Software Update Manager Program error occurred" is displayed in balloon of task tray. [ 2014/03/31 ]
Update the software "elite Panaboard software & elite Panaboard book" to version 4.42 (Installer version).

In case of updating software using Panasonic Software Update Manager,Dialog "The system cannot end this program because it is waitng for a respose from you." may pop up in the restart process. [ 2013/12/26 ]
Click "End Now". This does not interfere with the operation of the software.

When "elite Panaboard UB-T8" is selected from the Safely Remove Hardware in the notification area and the USB cable is not unplugged, elite Panaboard software (Ver.4.30) does not work well. [ 2012/11/05 ]
Turn off the elite Panaboard and turn on or Plug the USB cable again.

How many people can operate the board simultaneously? [ 2012/11/05 ]
When using elite Panaboard software, up to three people can draw on the board simultaneously. When using elite Panaboard book, up to three people can draw simultaneously, and operate, the board. When using other software, the operating abilities depend on the specification of each individual software.
* Two or more Electronic Pens cannot be used simultaneously.

Error LED(Red) blinks two times when turning Power Switch ON during touching the screen board. [ 2012/11/05 ]
Do not touch the screen board for about three seconds after turning Power Swich ON. To avoid this phenomenon, turn Power swich OFF and ON again.

The Drawing Menu of elite Panaboard software does not work if user clicks the menu one time in case that Wacom tablets is installed to PC connecting to elite Panaboard. [ 2012/11/05 ]
Download the latest software of Wacom tablets.

What is the assumed cause that the PC does not detect elite Panaboard correctly in case of using long USB cable? [ 2012/11/05 ]
The assumed cause are (1) Electric noise and (2) Damping.
(1)Electric noise
Attach the core at the both sides of USB cable. (Bundled USB cable already has them)
(2)Damping
Use the short length USB cables like 3 meter with repeater devices. (Some repeater device does not work well.)

What is the assumed cause that the connection between PC and elite Panaboard with wireless kit is unstable in the room which many wireless devices connect to Internet? [ 2012/11/05 ]
The following devices should be gotten rid of from the room.
  • Microwave Oven
  • Wireless LAN device (router, AC device, security device and so on)
  • Cordless phone
  • Wireless AC device (TV, stereo and so on)
  • Wireless controller for Game
  • Amateur CB radio
  • Logistic control l system (in Factory)
  • Microwave medical device


The drawing line jumps to the random position. [ 2012/11/05 ]
The assumed cause is the noise. Take off the noise from the circumference of elite Panaboard.

What is the assumed cause of leaving marks on the board in using the electronic pen of eilte Panaboard? [ 2012/11/05 ]
It looks like to draw with much pressure (over 700gf).

"elite Panaboard requires installation of Windows XP Service Pack3 or later" is displayed in installing elite Panaboard software Version 4.10 to Windows Vista SP2. [ 2012/11/05 ]
Deactivate PCA (Program Compatible Assistance).

What is the difference between the UE-608026(Electronic Pen) and UE-608027(Stylus Pen)? [ 2012/11/05 ]
UE-608026 is the electronic pen. UE-608027 is the stylus pen, Stylus pen works as "mouse" mode of electronic pen. And it works without battery.

What is the characteristics of elite Panaboard for the environment? [ 2012/11/05 ]
They support RoHS, WEEE and the Factory has ISO14001.

Is the Stand KX-B061 available for eilte Panaboard? [ 2012/11/05 ]
Yes, it is available.

It is hard to find where the wall mounting bracket is. [ 2012/11/05 ]
"Bracket included" is printed on the accessory box.

Do elite Panaboard have a template for the wall mount installation? [ 2012/11/05 ]
No, they don't have.

Whenever elite Panaboard and Mac PC are connected, the sound icon of Mac PC appears and the sound card volume is maximized. [ 2012/11/05 ]
This is the specification for both of Mac PC and Windows PC. Both of them have the function to control sound volume, quality and so on. Generally a user is not familiar with the operation, because a user seldom set it. Therefore elite Panaboard makes user control the sound volume only by rotating the volume on elite Panaboard.

Is it possible to set two different Wi-Fi setting to a PC?
One is for elite Panaboard with Wireless Kit(UE-608040), the other is another Wi-Fi. [ 2012/11/05 ]
It is not possible basically.

Does Wireless kit(UE-608040) have infrastructure mode? [ 2012/11/05 ]
No, it has only ad hoc mode.

Is the Pen point of UB-T880/T880W supplied as Service Parts? [ 2012/11/05 ]
It is not supplied as the Service parts, it is supplied as the option.

In case of starting elite Panaboard software again after closing elite Panaboard software when the drawing Tool is displayed, Is it possible to display the drawing Tool directly? [ 2012/11/05 ]
No, the drawing Tool is not displayed. The elite Panaboard software tabs are displayed just after starting elite Panaboard software. This is the specification.

Isn't the speaker output of the elite Panaboard a little low? [ 2012/11/05 ]
Because it uses digital sound, which has much better quality than analog sound, it can be clearly heard even in large classrooms. It also uses a high-efficiency digital amp, so a high level of sound pressure is achieved with low power consumption, to save energy.
(Incidentally, the actual maximum output is 4 watts x 4 watts, and the sound pressure level with an input of 1 watt x 1 watt is 85 dB/m.)

Can the files be opened on another PC? [ 2012/11/05 ]
They can if the elite Panaboard book software is installed on the PC.

Which file format is the data saved into? [ 2012/11/05 ]
It's a special elite Panaboard book format which file extension is "peb.".

Can I add my favorite images into the gallery? [ 2012/11/05 ]
Yes, you can add your images into the My Contents folder.

What is the solution of the phenomenon that electronic pen does not work after return from sleep mode on Windows Vista? [ 2012/11/05 ]
Download and Install the latest elite Panaboard Software.

Do the projector and PC come as a set with the Panaboard? [ 2012/11/05 ]
No, they are sold separately.

Do the projector and PC have to be Panasonic products? [ 2012/11/05 ]
No, any brand can be used.

How long does the battery in the electronic pen last? [ 2012/11/05 ]
The battery allows 30 hours of actual sensor operation.

How is the position of the electronic pen detected? [ 2012/11/05 ]
A capacitance type touch sensor is used for detection.

Is the height of the electronic board fixed? [ 2012/11/05 ]
No, the height can be adjusted in 4 steps with the normal stand, or freely adjusted with the height-adjustable stand.

*UB-T580W/T580
"Panasonic Software Update Manager Program error occurred" is displayed in balloon of task tray. [ 2014/03/31 ]
Update the software "elite Panaboard software & elite Panaboard book" to version 4.42 (Installer version).

In case of updating software using Panasonic Software Update Manager,Dialog "The system cannot end this program because it is waitng for a respose from you." may pop up in the restart process. [ 2013/12/26 ]
Click "End Now". This does not interfere with the operation of the software.

How is the power supplied? [ 2012/11/05 ]
The power is supplied from the PC via USB cable.

When "elite Panaboard UB-T5" is selected from the Safely Remove Hardware in the notification area and the USB cable is not unplugged, elite Panaboard software (Ver.4.30) does not work well. [ 2012/11/05 ]
Plug the USB cable again.

The Drawing Menu of elite Panaboard software does not work if user clicks the menu one time in case that Wacom tablets is installed to PC connecting to elite Panaboard. [ 2012/11/05 ]
Download the latest software of Wacom tablets.

Is the Stand KX-B061 available for eilte Panaboard? [ 2012/11/05 ]
Yes, it is available.

Do elite Panaboard have a template for the wall mount installation? [ 2012/11/05 ]
No, they don't have.

In case of starting elite Panaboard software again after closing elite Panaboard software when the drawing Tool is displayed, Is it possible to display the drawing Tool directly? [ 2012/11/05 ]
No, the drawing Tool is not displayed. The elite Panaboard software tabs are displayed just after starting elite Panaboard software. This is the specification.

Can the files be opened on another PC? [ 2012/11/05 ]
They can if the elite Panaboard book software is installed on the PC.

Which file format is the data saved into? [ 2012/11/05 ]
It's a special elite Panaboard book format which file extension is "peb.".

Can I add my favorite images into the gallery? [ 2012/11/05 ]
Yes, you can add your images into the My Contents folder.

What is the solution of the phenomenon that electronic pen does not work after return from sleep mode on Windows Vista? [ 2012/11/05 ]
Download and Install the latest elite Panaboard Software.

Do the projector and PC come as a set with the Panaboard? [ 2012/11/05 ]
No, they are sold separately.

Do the projector and PC have to be Panasonic products? [ 2012/11/05 ]
No, any brand can be used.

How long does the battery in the electronic pen last? [ 2012/11/05 ]
The battery allows 30 hours of actual sensor operation.

How is the position of the electronic pen detected? [ 2012/11/05 ]
Infrared communication system.

Is the height of the electronic board fixed? [ 2012/11/05 ]
No, the height can be adjusted in 4 steps with the normal stand, or freely adjusted with the height-adjustable stand.

*UB-T781W/T781/T780BP/T780
Does Wireless kit(UE-608040) have infrastructure mode? [ 2012/11/05 ]
No, it has only ad hoc mode.

Is it possible to set two different Wi-Fi setting to a PC?
One is for elite Panaboard with Wireless Kit(UE-608040), the other is another Wi-Fi. [ 2012/11/05 ]
It is not possible basically.
* Not available for UB-T780BP/T780.

Isn't the speaker output of the elite Panaboard a little low? [ 2012/11/05 ]
Because it uses digital sound, which has much better quality than analog sound, it can be clearly heard even in large classrooms. It also uses a high-efficiency digital amp, so a high level of sound pressure is achieved with low power consumption, to save energy.
(Incidentally, the actual maximum output is 4 watts x 4 watts, and the sound pressure level with an input of 1 watt x 1 watt is 85 dB/m.)
* Not available for UB-T780BP/T780.

How is the power supplied? [ 2012/11/05 ]
The power is supplied from the PC via USB cable.
* Not available for UB-T781W/T781/T780.

In case of starting elite Panaboard software again after closing elite Panaboard software when the drawing Tool is displayed, Is it possible to display the drawing Tool directly? [ 2012/11/05 ]
No, the drawing Tool is not displayed. The elite Panaboard software tabs are displayed just after starting elite Panaboard software. This is the specification.

Can the files be opened on another PC? [ 2012/11/05 ]
They can if the elite Panaboard book software is installed on the PC.

Which file format is the data saved into? [ 2012/11/05 ]
It's a special elite Panaboard book format which file extension is "peb.".

Can I add my favorite images into the gallery? [ 2012/11/05 ]
Yes, you can add your images into the My Contents folder.

When using the install-free kit*, do you have to uninstall the application from the connected PC? [ 2012/11/05 ]
For PCs in which the application has not been installed, the application will automatically be uninstalled when the interactive board is disconnected from the PC.
* Not available for UB-T780BP.

What is the solution of the phenomenon that electronic pen does not work after return from sleep mode on Windows Vista? [ 2012/11/05 ]
Download and Install the latest elite Panaboard Software.

Do the projector and PC come as a set with the Panaboard? [ 2012/11/05 ]
No, they are sold separately.

Do the projector and PC have to be Panasonic products? [ 2012/11/05 ]
No, any brand can be used.

How long does the battery in the electronic pen last? [ 2012/11/05 ]
The battery allows 30 hours of actual sensor operation.

How is the position of the electronic pen detected? [ 2012/11/05 ]
Ultrasonic and infrared beams are used for detection.

Is the height of the electronic board fixed? [ 2012/11/05 ]
No, the height can be adjusted in 4 steps with the normal stand, or freely adjusted with the height-adjustable stand.

*UB-T761/T760
Is it possible to set two different Wi-Fi setting to a PC?
One is for elite Panaboard with Wireless Kit(UE-608040), the other is another Wi-Fi. [ 2012/11/05 ]
It is not possible basically.
* Not available for UB-T760.

Isn't the speaker output of the elite Panaboard a little low? [ 2012/11/05 ]
Because it uses digital sound, which has much better quality than analog sound, it can be clearly heard even in large classrooms. It also uses a high-efficiency digital amp, so a high level of sound pressure is achieved with low power consumption, to save energy.
(Incidentally, the actual maximum output is 4 watts x 4 watts, and the sound pressure level with an input of 1 watt x 1 watt is 85 dB/m.)
* Not available for UB-T760.

When using the install-free kit*, do you have to uninstall the application from the connected PC? [ 2012/11/05 ]
For PCs in which the application has not been installed, the application will automatically be uninstalled when the interactive board is disconnected from the PC.
* Not available for UB-T760.

In case of starting elite Panaboard software again after closing elite Panaboard software when the drawing Tool is displayed, Is it possible to display the drawing Tool directly? [ 2012/11/05 ]
No, the drawing Tool is not displayed. The elite Panaboard software tabs are displayed just after starting elite Panaboard software. This is the specification.

Can the files be opened on another PC? [ 2012/11/05 ]
They can if the elite Panaboard book software is installed on the PC.

Which file format is the data saved into? [ 2012/11/05 ]
It's a special elite Panaboard book format which file extension is "peb.".

Can I add my favorite images into the gallery? [ 2012/11/05 ]
Yes, you can add your images into the My Contents folder.

What is the solution of the phenomenon that electronic pen does not work after return from sleep mode on Windows Vista? [ 2012/11/05 ]
Download and Install the latest elite Panaboard Software.

Do the projector and PC come as a set with the Panaboard? [ 2012/11/05 ]
No, they are sold separately.

Do the projector and PC have to be Panasonic products? [ 2012/11/05 ]
No, any brand can be used.

How long does the battery in the electronic pen last? [ 2012/11/05 ]
The battery allows 30 hours of actual sensor operation.

How is the position of the electronic pen detected? [ 2012/11/05 ]
Ultrasonic and infrared beams are used for detection.

Standard Panaboard
:Scan information written on the board in B/W, immediately print it out (UB-5***/7***)
*UB-5865/5365/5835/5335/5815/5315/5310/5828/5328/5318
What's the maximum number of copies that can be made by the multi-copy function? [ 2012/11/05 ]
Nine copies can be printed continuously.

Is it possible to adjust the printing contrast? [ 2012/11/05 ]
Yes, it can be adjusted to Normal or Dark.

Is there a way to cut down on the use of consumables? [ 2012/11/05 ]
The 2-in-1 function reduces the size to fit two screens onto one sheet. This makes it economical.

Is it possible to save information written on the board directly to a PC? [ 2013/02/20 ]
Yes, you can transfer data to a PC by using the TWAIN driver and a USB cable. (In case of UB-5865/5365/5835/5335, TWAIN driver is not necessary)

Can the board also be used as a projector screen? [ 2012/11/05 ]
Yes, the board can be used as a screen.

Can markers of any manufacturer be used? [ 2012/11/05 ]
We recommend the use of Panasonic markers.

Can the height of the electronic board be adjusted? [ 2012/11/05 ]
Yes, the board height can be adjusted in three steps.

*UB-5825/5325/5820/5320/528P/628P/518B/618B
What's the maximum number of copies that can be made by the multi-copy function? [ 2012/11/05 ]
Nine copies can be printed continuously.

Is it possible to adjust the printing contrast? [ 2012/11/05 ]
Yes, it can be adjusted to Normal or Dark.

Is there a way to cut down on the use of consumables? [ 2012/11/05 ]
The 2-in-1 function reduces the size to fit two screens onto one sheet. This makes it economical.

Is it possible to save information written on the board directly to a PC? [ 2013/02/20 ]
Yes, you can transfer data to a PC by using the TWAIN driver and a USB cable. (In case of UB-5865/5365/5835/5335, TWAIN driver is not necessary)

Can the board also be used as a projector screen? [ 2012/11/05 ]
Yes, the board can be used as a screen.

Can markers of any manufacturer be used? [ 2012/11/05 ]
We recommend the use of Panasonic markers.

Can the height of the electronic board be adjusted? [ 2012/11/05 ]
Yes, the board height can be adjusted in two steps.

*UB-7325/7320/728P/718B
What's the maximum number of copies that can be made by the multi-copy function? [ 2012/11/05 ]
Nine copies can be printed continuously.

Is it possible to adjust the printing contrast? [ 2012/11/05 ]
Yes, it can be adjusted to Normal or Dark.

Is it possible to save information written on the board directly to a PC? [ 2013/02/20 ]
Yes, you can transfer data to a PC by using the TWAIN driver and a USB cable. (In case of UB-5865/5365/5835/5335, TWAIN driver is not necessary)

Can markers of any manufacturer be used? [ 2012/11/05 ]
We recommend the use of Panasonic markers.

Can the height of the electronic board be adjusted? [ 2012/11/05 ]
Yes, the board height can be adjusted in two steps.

Color Panaboard
:Scan written information in eiher color or B/W (UB-5***C/UB-2**C)
*UB-5838C/5338C
Can posters attached to the board also be converted to data? [ 2012/11/05 ]
No, they can't because the attached posters may be damaged in scanning.

Which file format is the data saved into? [ 2012/11/05 ]
Color information is saved into PDF or JPEG format.

Is it possible to make printouts on-site? [ 2012/11/05 ]
Yes, a printer can be connected to the board for immediate printing. See the following Website for connectable printer models.
Regarding available printer, please click here
http://panasonic.net/pcc/support/eboard/ub-5838c_info.htm

Can SD Memory Cards and Flash memory cards of any manufacturer be used? [ 2012/11/05 ]
Some manufacturers' products cannot be used.
Regarding available for all compatible memory card, please click here.
http://panasonic.net/pcc/support/eboard/ub-5838c_info.htm

What's the supported memory size? [ 2012/11/05 ]
SD Memory Cards up to 2 GB can be used. USB flash memory cards up to 32 GB can be used.

How fast is the scanning speed? [ 2012/11/05 ]
Scanning takes 30 seconds in color mode and 20 seconds in black and white.

Is it possible to check the scanned data before viewing it on a PC? [ 2012/11/05 ]
Yes, scanned data can be checked on the color LCD.

What is the solution of the phenomenon that thin line is displayed in the upper or lower part of the scan image with Adobe Reader? [ 2012/11/05 ]
Please download and install the latest version of Adobe Reader from the Adobe's Web site.

*UB-2815C/2315C
Can posters attached to the board also be converted to data? [ 2012/11/05 ]
Yes, the board is made of steel, so posters can be attached with magnets and scanned for data conversion.

Is there any restriction on the height of magnets used on the board? [ 2012/11/05 ]
The magnets must be 7 mm or less in height.

Which file format is the data saved into? [ 2012/11/05 ]
Color information is saved into PDF or JPEG, and black-and-white information is saved into PDF or TIFF format.

Is it possible to make printouts on-site? [ 2012/11/05 ]
Yes, a printer can be connected to the board for immediate printing. See the following Website for connectable printer models.
Regarding available printer, please click here
http://panasonic.net/pcc/support/eboard/ub-2815c_info.htm

Can SD Memory Cards and Flash memory cards of any manufacturer be used? [ 2012/11/05 ]
Some manufacturers' products cannot be used.
Regarding available for all compatible memory card, please click here.
http://panasonic.net/pcc/support/eboard/ub-2815c_info.htm

What's the supported memory size? [ 2012/11/05 ]
A maximum of 2 GB for both SD Memory Cards and Flash memory cards.

How fast is the scanning speed? [ 2012/11/05 ]
It's 48 seconds for color in Fine mode, 26 seconds for color in Standard mode, and 18 seconds for black and white.

Is it possible to check the scanned data before viewing it on a PC? [ 2012/11/05 ]
Yes, scanned data can be checked on the color LCD.

What is the solution of the phenomenon that thin line is displayed in the upper or lower part of the scan image with Adobe Reader? [ 2012/11/05 ]
Please download and install the latest version of Adobe Reader from the Adobe's Web site.

Interactive Panaboard
:In addition to PC connectivity, Write directly onto the board with a marker pen (UB-8****)
*UB-8325
Can an image projected on the board by a projector be printed? [ 2012/11/05 ]
Yes, projected images can be printed by the built-in printer.

Do the projector and PC come as a set with the Panaboard? [ 2012/11/05 ]
No, they are sold separately.

Do the projector and PC have to be Panasonic products? [ 2012/11/05 ]
No, any brand can be used.

How long does the battery in the electronic pen last? [ 2012/11/05 ]
The battery allows 48 hours of actual sensor operation.

How is the position of the electronic pen detected? [ 2012/11/05 ]
Ultrasonic and infrared beams are used for detection.

Where can the marker attached to the electronic pen be purchased? [ 2012/11/05 ]
This is a special pen. Please contact your dealer.

Is the height of the electronic board fixed? [ 2012/11/05 ]
No, the height can be adjusted in 2 steps.

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