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--- Category [Error message and code]: 14 hit ---

[No.1 - No.14] / 1
No.1 The following messages are displayed on the monitor screen: [Error message and code]
(2006/07/14)

Answer... Model No : BL-WV10

Follow the message displayed on the monitor screen to enable operation.
No.2 Camera image is not displayed and get error code (4/12002). [Error message and code]
(2006/02/17)
Answer...
  • IP address or domain name is not correct in multi camera display configuration
    -> Configure correct IP address or domain name.
    In case of access multi camera screen from Internet, IP address should be global IP address.
    In case of access multi camera screen from local network, IP address should be local address.

  • Connection may be timeout
    -> Access network when it is not busy, or terminate the other software that is using network.

  • The setting of the multi for 2 cameras
    [Camera A]
    Local IP address: 192.168.1.100
    Port: 50000
    Global IP address/Viewnetcam: 81.86.1.1/shop1.viewntcam.com
    [Camera B]
    Local IP address: 192.168.1.101
    Port: 50001
    Global IP address/Viewnetcam: 81.86.1.1/shop2.viewntcam.com
    • Access Camera A and enter ''Multi''
      1. Setting for Camera A to access via the internet IP Address or Host Name: 81.86.1.1 or shop1.viewntcam.com Port No.: 50000
      2. Setting for Camera B to access via the internet IP Address or Host Name: 81.86.1.1 or shop2.viewntcam.com Port No.: 50001
      3. Setting for Camera A to access through LAN IP Address or Host Name: 192.168.1.100 Port No.: 50000
      4. Setting for Camera B to access through LAN IP Address or Host Name: 192.168.1.101 Port No.: 50001
    • Set 1-4 to be the internet access and 5-8 to be the local access, and then you can choose the access type.
    • If you have 5 or more cameras, set Camera A for the internet access and Camera B for the local access.
    • You must set Port Forwarding on the router and cameras.

No.3 Error code (4/12002) is displayed. [Error message and code]
(2006/02/17)
Answer...
  • Registered camera address or url is not correct.
    -> Register the correct camera address or url.

  • Response from camera may time out.
    -> Access when network is not busy.
    -> Use the other software using network with heavy traffic. Registered camera address or url is not correct.

No.4 The following is displayed:[There is a problem with the BL-WV10. Please note the error code below and contact a Panasonic service center for servicing.] [Error message and code]
(2005/08/01)
Answer... Remove the power cord of the AC adaptor from the AC power source and reinsert it.
If this doesn't resolve the problem, note the error code shown on the screen and contact your dealer.
No.5 The error message "ERROR CODE (4/12002)" is displayed, and the image is not displayed. [Error message and code]
(2005/06/03)
Answer...
  1. [Cause1]
    A wrong IP address or domain name may be set on the Multi-Camera page.
    [Solution1]
    Set the correct IP address or domain name.

  2. [Cause2]
    If the correct IP address or domain name was already set, the network connection may have timed out.
    [Solution2]
    Access the network when it is less busy, or close other software that is connected to the network.

No.6 An error message is displayed while trying to set and save the WEP key for the encrypted wireless connection. [Error message and code]
(2005/04/19)
Answer... model: BB-HGW700A

You must set all 4 WEP keys before saving.
No.7 An error message " Popup is blocked." is displayed, and then a single camera page is not displayed. [Error message and code]
(2005/03/15)
Answer... model: BB-HGW700A

When Microsoft® Windows XP Service Pack 2 is used, a pop-up blocker may prevent the camera from displaying the image.

Click the warning displayed above the page, and click it, and Click [Always Allow Pop-ups from This Site...].
No.8 An error message is displayed. What do I do when an error message is displayed? [Error message and code] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Turn off all the devices, and then turn on the KX-HGW600, then PC.

  • Make sure Obtain an IP address automatically is checked on the PCs. Use the DHCP server function.

  • Make sure the address of the DHCP Available Address Range does not overlap with those of other devices.

No.9 When configuring the four cameras for the multi camera page, [Error message and code] [Troubleshoot: KX_HCM]
(2004/04/21)
Answer... [Cause]
The socket is the old version of Windows95. Therefore the connection between cameras is not correct.

[Solution]
Download the patch file (Ws2setup.exe) from the following URL, and upgrade the socket to the version 2.0.
http://support.microsoft.com/default.aspx?kbid=182108
  • You cannot install IE6.0 on Windows95.
  • Upgrade the socket at your own risk.
  • Refer to the Microsoft's Home Page for the detailed upgrade procedures. Please accept that we cannot support you for this solution.

No.10 The camera image is displayed properly on the single screen, but the image from other cameras is not displayed on the multi screen and the error message "The connection is failed" is displayed. [Error message and code]
(2003/12/10)
Answer...
  • [Cause]
    When using the user-specified DNS server instead of Viewnetcam to access the camera by using the domain name through the Internet, the image from the camera configured for the multi camera screen will not be displayed.

  • [Solution]
    It is possible that the DNS server is wrong.
    Confirm that the error counter in the DNS section has increased on the status screen. If the error counter is counted up, correct the DNS server setting for the camera. Because the specification of the name resolution with DNS differ between the single screen and on the multi screen, this issue that the camera image is displayed on the single screen but is not displayed on the multi screen has occurred.


No.11 I have a warning message about security when I visit "My Account" in Viewnetcam site. [Error message and code] [Troubleshoot: Viewnetcam]
(2003/07/07)
Answer... If you use web browser ver5.00 or older, you will get this message. Please update it to the latest.
No.12 When using "http://***.viewnetcam.com:port number" to access the camera registered on the Viewnetcam, an error message is displayed. [Error message and code]
(2002/11/05)
Answer...
  • [Cause]
    If there is more than one camera under the same router and "use DDNS server " is checked on the network setup screen, the error message is displayed when using "the other camera's domain name:port number" to access the camera.

  • [Solution]
    If "use DDNS server " is checked and "the domain name:port number" is used to access some of cameras, you must use each Viewnetcom's domain name.
    If you use the Veiwnwtcam and the provider's DDNS service at same time, the error message will be displayed. Decide between the two.


No.13 Network camera screen is normal but multi-screen is not available and displays error message. [Error message and code]
(2002/10/16)
Answer... You might have setup DNS server wrong.
You should check error of connection in DNS in Status.
If number increased, you must setup DNS server exactly.
No.14 Setup Program displays error message "duplicate IP-address". [Error message and code]
(2002/07/30)
Answer... Use a new IP address.

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