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Network Camera

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No.1 I’m having many problems and I think my Network Camera is broken. How can I confirm absolutely that it is working normally? [Image_display]
(2005/10/13)

Answer... Reason
If you experience any difficulties using your Network Camera, the most likely cause is a wrong setting on the camera, router, or PC or change in the network environment. Occasionally faulty hardware (such as cables or network hubs) may be the problem. If you think your Network Camera may be malfunctioning, the following is a description of how to confirm whether or not the Network Camera is functioning properly.

Procedure
In this procedure, the Network Camera will be connected directly to the PC and network settings on both devices will be edited. All settings on the Network Camera will be reset. The procedure will take several minutes to complete.


  1. Press the CLEAR SETTING (FACTORY DEFAULT RESET) button on the back of the Network Camera. All settings (except date and time) will be reset to their factory default values.

  2.  
  3. Connect the Network Camera and the PC, either directly or through a switching hub, and disconnect all other devices connected to the hub for the purpose of this troubleshooting. When connecting directly, use a category 5 crossover cable. When connecting via a switching hub, use a category 5 straight-through cable

  4.  
  5. Open the TCP/IP property window on the PC.
    This procedure varies by operating system. Follow the instructions below depending on which operating system you are using.
     
    Windows 95, 98, and Me
    [Start] -› [Settings] -› [Control Panel] -› [Network] -› Select [TCP/IP] with adaptor in use -› [Properties] -› [Specify an IP address] -› Proceed to step 4 below.
     
    Windows NT
    Must be performed by a user with administrator privileges.
    [Start] -› [Settings] -› [Control Panel] -› [Network] -› [Protocol] tab -› [TCP/IP Protocol] -› [Properties] -› Select [Adapter] in use -› [Specify an IP address] -› Proceed to step 4 below.
     
    Windows 2000
    [Start] -› [Settings] -› [Control Panel] -› [Network and Dial-up Connections] -› [Local Area Connection Icon] in use -› [Properties] -› Select Internet Protocol [TCP/IP] -› [Properties] -› [Use the following IP address] -› Proceed to step 4 below.
     
    Windows XP
    Must be performed by a user with administrator privileges.
    [Start] -› [Settings] -› [Control Panel] -› [Network and Internet Connections] -› [Network Connections] -› [Local Area Connection Icon] in use -› [Properties] -› Select Internet Protocol [TCP/IP] -› [Properties] -› [Use the following IP address] -› Proceed to step 4 below.
     
  6. Make a note of your current TCP/IP settings (IP address, Subnet Mask, etc.). Beginning with the next step, most of your current settings will be edited and it is important to remember your current settings so you can restore them later.

  7.  
  8. At [Specify an IP Address] or [Use the following IP address], enter “192.168.0.252”. Under [Subnet Mask], enter “255.255.255.0”.

  9.  
  10. Click [OK] to enable the new settings.
    If using Windows 95, 98, or Me, the PC must be restarted for the new settings to take effect.

  11.  
  12. Launch the web browser and type “192.168.0.253” (the Network Camera's default IP address) in the address field, then press [Enter].
    If you use a proxy server when accessing the internet, change the web browser’s settings so that the proxy server is not used when accessing the Network Camera.

  13.  
  14. The Network Camera’s Top Page should be displayed, indicating that your Network Camera is functioning properly. You may now connect the Network Camera to your network again via a switching hub, reconnect other devices to the network, and restore your settings.
    If you still have difficulty viewing the Top Page or accessing the Network Camera, faulty settings or faulty cabling may be the cause. Check all hardware as well as the network and TCP/IP settings on the camera and on the PC.
No.2 Can I display live-motion images from my Network Camera on my web page? Can I customize the Network Camera interface for use with my home page? [Image_display]
(2005/10/13)
Answer... You can setup your Network Camera and your home page to display live motion images. You can also customize the look of your Network Camera's controls as well as limit the control that visitors to your home page will have over your Network Camera.
More information is available here. This reference contains sample programs (CGIs) which will allow your web page to access your Network Camera directly. An understanding of HTML is necessary.
No.3 Network Camera images are not displayed. [Image_display]
(2005/10/13)
Answer... Reason-1
Active X Controls, the plug-in needed to view motion images from the Network Camera in your web browser, may not be installed.

Solution-1
  1. When this plug-in is not installed, you will see the following screen when attempting to view Motion JPEG images.
     

  2.  
  3. Click [Yes] to download. After Active X has been downloaded and installed (it installs automatically), motion images should be displayed properly. If you experience difficulty during installation, continue from step 3.

  4.  
  5. If a message regarding security appears,
     
    follow the procedures below to change the security level setting for Internet Explorer.

  6.  
  7. In Internet Explorer, click [Tools] -› [Internet Options] -› [Security] tab.

  8.  
  9. Click [Custom Level] in [Security level for this zone].

  10.  
  11. In the [Settings] menu, check "Enable" in "Run ActiveX Controls and plug-ins". Check "Prompt" in "Download signed ActiveX Controls."

  12.  
  13. Once the ActiveX Controls have been installed, they are stored in the PC and should not need to be downloaded again.


Reason-2
ActiveX Controls may not have been downloaded properly.

Solution-2
Install ActiveX Controls following the procedure below.
  1. Insert the Network Camera Setup CD and open the folder named "ocx".

  2.  
  3. For the KX-HCM8 and KX-HCM10, double-click "Reghcm1.exe". For all other Network Cameras, double-click "ActiveXInst.exe".

  4.  
  5. ActiveX Controls will be installed.


Reason-3
Network traffic may be too high.

Solution-3
Images may take time to be displayed when there is a high volume of network traffic. Wait a few moments then try accessing the Network Camera again.



Reason-4
You may have mistyped the Network Camera's IP address in your web browser, or the Network Camera's address may have been changed by your Network Administrator.

Solution-4
Confirm the Network Camera's IP address and enter it in the address field in your web browser.



Reason-5
Too many users may be accessing the camera.
Network Camera's KX-HCM8 and KX-HCM10 allow a maximum of 10 simultaneous connections. All other Network Cameras allow a maximum of 30.
When the maximum number of simultaneous connections to the Network Camera has been exceeded, a blue screen is displayed when you try to access the camera.

Solution-5
Wait a few moments then try accessing the Network Camera again.



Reason-6
The Network Camera may be "off the air".
The Network Camera can be configured to be inaccessible (off the air) during certain time periods. When the camera is off the air, a blue screen is displayed when it is accessed.

Solution-6
Wait for the camera to go on air again, or change the camera's On the Air Time settings at [Setup Page] -› [Top View Image] -› [On the Air Time].



Reason-7
Your proxy server may not allow you to access the Network Camera.

Solution-7
Configure your web browser to bypass the proxy server when accessing the Network Camera.
No.4 Images are not being refreshed at the desired refresh rate. [Image_display]
(2005/10/13)
Answer... Reason-1
The number of user accessing the Network Camera may be affecting the network speed. As more connections are made to the Network Camera, the speed at which it can send data over the network decreases, resulting in slower refresh rates.

Solution-1
Wait for others to finish access the Network Camera, then try again.



Reason-2
You may have set a refresh rate that is faster than what your network environment can handle.
Regardless of what your settings are, the speed in which camera images are actually refreshed depends on both the Network Camera’s settings (image resolution, image quality, etc.) and the quality of your network environment, such as the throughput of the internet or intranet connection, the type and speed of the PC being used, etc.

Solution-2
Decrease the Network Camera’s image resolution and/or image quality, or try accessing with a faster computer.



Reason-3
If you are accessing through a wired LAN (Ethernet-based network) may not be using a switching hub.
To view images from multiple Network Cameras on the Multi-Camera screen smoothly, you must connect the cameras using an Ethernet switching hub otherwise images will be refreshed slowly.

Solution-3
Connect your Network Camera(s) using a switching hub.



Reason-4
If you are accessing through a wireless network, excessive noise or interference may be affecting the speed of the network.

Solution-4
Check the condition of wireless communications with the Network Camera at [Setup Page] -› [Network] -› 2. Wireless [Status]. If the overall condition of communications is poor, decrease the wireless communication speed.
No.5 Pan and Tilt functions, including Click to Center and Preset Positioning, do not respond. [Image_display]
(2005/10/13)
Answer... Reason-1
Communications between the Network Camera and the PC may be disconnected.

Solution-1
Click [Refresh] on the web browser. If the image is refreshed, try to pan or tilt the camera again



Reason-2
The Network Camera may be turned off.

Solution-2
Turn the Network Camera on.



Reason-3
An object may be physically blocking the Network Camera, preventing it from panning or tilting.

Solution-3
Clear any obstructions that may prevent the camera from moving freely.



Reason-4
Other users may be operating the Network Camera’s pan and tilt functions.

Solution-4
Wait until other users have finished operating the camera, then try again.



Reason-5
The Pan/Tilt operation might have reached the limit of its range.

Solution-5
Check if Up End, Down End, Left End or Right End is displayed on the operation bar.



Reason-6
Pan/Tilt/Preset Control may have been locked in the Camera Setup window.

Solution-6
Open the Camera Setup window and set Pan/Tilt/Preset operation to “Enable”.
No.6 The colors in images from the Network Camera look strange. [Image_display]
(2005/10/13)
Answer... Reason-1
The color depth of the PC's display settings may be set below 16-bit.

Solution-1
Set the PC to display colors at a bit-depth of 16 or higher.



Reason-2
The white balance setting of the Network Camera may need adjusting.

Solution-2
Refer to the following and set the Network Camera's white balance settings accordingly.
  • AUTO (default) --- Auto White Balance
  • FIXED INDOOR --- Color Temperature: 2800K, Electric Bulb
  • FIXED FLUORESCENT 1 --- Color Temperature: (3)600K, Natural fluorescent light
  • FIXED FLUORESCENT 2 --- Color Temperature: 4000K, Natural fluorescent light
  • FIXED OUTDOOR --- Color Temperature: 6000K, Solar light
  • HOLD --- Holds the current White Balance
White Balance is also remembered when storing one of the 8 preset buttons. (KX-HCM10 or KX-HCM8 users need to update to firmware version 1.48 or later to use this feature.)
No.7 Images from the Network Camera are out of focus. [Image_display]
(2005/10/13)
Answer... Reason-1
Objects seen by the Network Camera may be too close. If the distance between the camera and the subject is less than 1 meter (40 inches), the Network Camera cannot focus properly.

Solution-1
Reposition the Network Camera or the subject accordingly.



Reason-2
There may be dirt or dust on the lens or lens cover.

Solution-2
For the KX-HCM8 and KX-HCM10
Clean the lens with lens cleaning paper.
 
Caution: Do not touch the lens directly, and fingerprints or scratches may interfere with the camera's ability to focus.
 
For the KX-HCM2(3)0 and KX-HCM270
Remove dust and wipe the lens cover with a dry cloth.
 
Caution: Wiping the lens while it is dusty may scratch the lens cover.
Do not use alcohol, scouring compounds, powdered soap, benzene, thinner, wax, petroleum, or boiled water when clean the lens cover.
Do not use sterilizers, glass cleaners, or hair spray, as they may cause discoloration or deforming.
Do not touch the lens directly, and fingerprints or scratches may interfere with the camera's ability to focus.
Do not allow water to come directly into contact with the Network Camera.
No.8 When viewing the Network Camera with a web browser, the camera suddenly changes from motion JPEG to JPEG - Regular Refresh. [Image_display]
(2005/10/13)
Answer... Reason
A time limit for Continuous Motion JPEG may have been set on the Top View Image Setting window, causing a still image to be displayed after the specified time elapses. In this case, the still image will be refreshed at the rate set in the Top View Image Setting window.

Solution
Set the Limit time for Continuous Motion JPEG to [Unlimited].
No.9 When viewing the Single Camera screen using Motion JPEG, the lower part of the image is not displayed. [Image_display]
(2005/10/13)
Answer... Reason
Your web browser may be too old.

Solution
To view images from the Network Camera correctly, you must use Internet Explorer 5.0 or later, or Netscape Navigator 4.7 or later. Netscape Navigator 6.x cannot be used.
No.10 When accessing the Network Camera, a blue screen is displayed rather than images from the camera. [Image_display]
(2005/10/13)
Answer... Reason-1
Too many users may be accessing the camera.
Network Camera's KX-HCM8 and KX-HCM10 allow a maximum of 10 simultaneous connections. All other Network Cameras allow a maximum of 30.
When the maximum number of simultaneous connections to the Network Camera has been exceeded, a blue screen is displayed when you try to access the camera.

Solution-1
Wait a few moments then try accessing the Network Camera again.



Reason-2
The Network Camera may be "off the air".
The Network Camera can be configured to be inaccessible (off the air) during certain time periods. When the camera is off the air, a blue screen is displayed when it is accessed.

Solution-2
Wait for the camera to go on air again, or change the camera's On the Air Time settings at [Setup Page] -› [Top View Image] -› [On the Air Time].
No.11 "Fail to connect" is displayed for certain Network Cameras when accessing the multi-camera screen. [Image_display]
(2005/10/13)
Answer... Reason-1
The IP addresses or URLs configured for the additional cameras (numbers 2, 3, and 4) may not have been entered correctly on the host camera's Multi-Camera setup page.

Solution-1
Make sure the IP addresses or URLs for cameras you want to view on the Multi-Camera screen have been entered correctly n the host camera's Multi-Camera setup page.
No.12 Network Camera images are not displayed on the Multi-Camera screen, even though I registered the camera’s addresses in the “Hosts” file on my PC. [Image_display]
(2005/10/13)
Answer... Network Cameras can be registered in your Hosts file, but these addresses are only applicable when accessing a single camera (not multi-camera) from the LAN side of your network. To display the Multi-Camera screen, register the additional camera’s IP addresses on the host camera’s Multi-Camera setup page, or their internet addresses if they are registered to a DDNS service such as Viewnetcam.com.
No.13 Can I view motion images from my Network Camera when the camera is configured to send buffered images via e-mail or FTP? [Image_display]
(2005/10/13)
Answer... Yes, when a Network Camera has been configured for Image Transfer, you can still view motion-JPEG images from that camera in your web browser. However, due to network congestion (the camera is sending images to your browser while at the same time transferring buffered images ) the display speed or transfer speed may be affected.
No.14 Only half of the camera image is displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... The version of Internet Explorer is 4.x or older.

-> Update Internet Explorer to V6.0 or later.
No.15 Displayed image is not new. (Not updating) [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Displayed image is the buffered image in cache memory of browser.

-> Define browser to check source at every access.
No.16 When accessing the camera, the update screen is displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Firmware may be corrupted by power outage of during version up process.

-> Install latest firmware, which can be downloaded from Panasonic support HP.
No.17 Part of the operation tool bar is not displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Some function that is not displayed on tool bar is not permitted for user.

-> Configure user to be permitted to use this function, or access under administer ID and password
No.18 When monitoring a camera, the image changes to an old image. [Image_display]
(2005/02/03)
Answer... [Cause]
Old images are temporarily stored on the web browser. Set

[Solution]
[Every visit to the page] on the web browser to check for temporary Internet files.
No.19 What is needed from the ISP to publish network camera image on the web? [Image_display] [Troubleshoot: KX_HCM]
(2003/10/10)
Answer...
  1. ISP distributes Global IP-address.

  2. The ISP needs to allow configuring Web-server to publish data on Web.

  3. If you want to use HGW600/700, modem doesn't have router function.

No.20 Image is not displayed. [Troubleshoot: Zoom type camera] [Image_display] [Troubleshoot: KX_HCM]
(2003/07/29)
Answer...
  • ActiveX may not install into the PC. Please try to install it again.

  • Your network traffic may be very heavy. Please wait for a while.

  • Operation Times may be blocking the access. Please check the setting on the camera.

No.21 I cannot monitor the camera image form Internet. [Image_display]
(2003/06/27)
Answer... The Web Browser is not configured properly.

The Active X of the camera does not support the auto configuration script of the web browser.

Confirm the settings of your web browser and set up the proxy server manually.
No.22 When using Netscape7.02, the still image is displayed on the single screen of the moving image. [Image_display]
(2003/06/27)
Answer...
  • [Cause]
    The setting of the cache is not configured properly.

  • [Measures]
    Set up properly according to the following procedures.
    1. [Edit][Setup]
    2. Click [Detailed] on the setup screen.
    3. Click [Cash].
    4. Check [every time access a page] and click [OK].

No.23 When a single screen of a dynamic scene is displayed, 1/3 to 1/2 of the lower part of the screen is not displayed. [Image_display] [Troubleshoot: KX_HCM]
(2003/02/05)
Answer... You must have IE5.0 or greater.
No.24 The camera image is not displayed or not displayed properly. [Image_display]
(2001/10/01)
Answer...
  1. [Cause1]
    ActiveX® Controls are not installed in Internet Explorer.
    [Solution1]
    ActiveX Controls should be installed to display video(Motion JPEG).

  2. [Cause2]
    The network is congested.
    [Solution2]
    Pages may not be displayed immediately. Wait for a moment.

  3. [Cause3]
    The camera's IP address was changed.
    [Solution3]
    Access the camera with the new IP address if a gray screen is displayed.

  4. [Cause4]
    There are currently more than 30 different users trying to access the video (Motion JPEG).
    [Solution4]
    Reduce the number of users accessing the camera to below 30, or change the video to still images.

  5. [Cause5]
    Operation time has been specified.
    [Solution5]
    A gray screen is displayed outside the operation time. This is normal.

  6. [Cause6]
    The web browser is accessing a proxy server.
    [Solution6]
    Set the web browser to access the Internet directly.

No.25 Motion images suddenly turn static. [Image_display]
(2001/10/01)
Answer... Limit time of Continuous Motion JPEG is set. Please set it to "Unlimited" if you want to view a motion picture continuously.

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