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--- Category [Setup: FTP_Transfer]: 8 hit ---
[No.1 - No.8] / 1
No.1
Images from my Network Camera do not appear on my web page.
[Setup: FTP_Transfer]
(2005/10/11)
| Answer... | Reason-A Images may not be uploading properly due to a discrepancy in the transferring mode of the FTP server and of the Network Camera. There are two possible transfer modes (passive and active), and if the server and the Network Camera are not set to the same mode, FTP transfers will not be completed properly. Solution-A Please confirm with your ISP the transfer mode required for FTP. Set the Network Camera to either active or passive mode accordingly. Note that if you are using a firmware version older than 1.50, you must first update your firmware before you can change the FTP transfer mode of the Network Camera. The latest firmware can be downloaded here. If your Network Camera has firmware version 1.50 or later, follow the instructions below to change the transfer mode.
Reason-B Either the directory name/file name which was set under [Upload file name] at [5. Transfer Method] in the Image Transfer window may not be correct, or [Over write setting] at [5. Transfer Method] may be set to [Add time stamp to Upload File Name]. Solution-B First, confirm that the directory name which was set under [Upload file name] at [5. Transfer Method] is entered correctly. If the directory name set here does not match an existing directory on your web server, the images will not be uploaded. Also make sure that the file name set here matches the file set to be displayed by your web page. Note that no file extension is necessary when entering the file name. The extension ".jpg" is automatically added to the file name when uploaded. Also, certain characters cannot be used in directory or file names. [Space], ["], ['], [#], [&], [%], [=], [+], [?], [‹], [›] and [:] are not available for use. If this information is entered correctly, the problem may a space limitation set by your internet service provider (ISP). When [Over write setting] is set to [Add time stamp to Upload File Name], uploaded images are not replaced by new ones and therefore images accumulate in the upload directory. As more and more images are uploaded, space available for FTP storage may eventually run out, due to the space limitations imposed by your ISP. If the available space for FTP storage is completely filled, new images cannot be uploaded and therefore will not be displayed on your web page. To resolve this problem: -Delete the existing data in the FTP directory on the server. -Change the setting of [Over write setting] to [Over Write to Fixed Upload File Name]. For more information on using FTP to upload images to a web page, click here. |
(2005/10/11)
| Answer... | Reason See number 1 reason A, above. |
(2005/10/11)
| Answer... | Reason You may have set a transfer rate that is faster than what your network environment can handle. Regardless of what your settings are, the speed in which camera images are transferred via FTP depends on your network environment, such as the throughput of the internet or intranet connection, the response time of the server, the type of broadband router being used, etc. When the transfer rate is set to an optimum value, only one image will be stored in the Network Cameras buffer. If the rate is too high, files will accumulate in the buffer because they cannot be transmitted fast. Solution If files are accumulating in the buffer, decrease the transfer rate, i.e. set fewer images to be uploaded per minute. (We recommend you to set a rate of less than 5 images per minute in an ADSL environment.) The optimum transfer rate can be attained using the following procedure.
Please follow the instructions below to decrease the transfer rate.
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(2005/10/11)
| Answer... | Reason Settings in the Network Window may be incorrect. Check the web site of your ISP for information regarding FTP uploads. Look particularly for information on setting DNS manually. Confirm that the Network Camera is configured for DNS properly for use with your ISP's FTP features. For more information on using FTP to upload images to a web page, click here. |
(2005/07/29)
| Answer... | [Cause1] Errors have occurred on the way to the E-mail or FTP server. [Solution1] Refer to the [Protocol] column on the [Status] page, and check if errors are displayed. [Cause2] The [Default Gateway] or DNS server address settings may be wrong. [Solution2] Consult your ISP or network administrator, and assign the correct settings. [Cause3] The login ID or password entered for E-mail or HTTP transferring is incorrect. [Solution3] Confirm that the correct settings are entered. [Cause4] [No authentication] is selected for sending E-mail. [Solution4] Select the authentication method from [POP before SMTP authentication] or [SMTP authentication] for sending E-mail, and enter the appropriate settings if necessary. [Cause5] The method of SMTP authentication on the SMTP Server has not been compatible with PLAN mode or LOGIN mode. [Solution5] Only PLAN and LOGIN mode are supported on the camera. |
(2005/07/29)
| Answer... | Sending data is stalling since interval of image capture/transfer is too short. -> Define a longer interval of image capture/transfer. |
(2005/03/31)
| Answer... | You may have set wrong name of directory and file or setting of "how to write" is set "add time stamp to file name". Please refer to the following steps:
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(2001/10/01)
| Answer... | The forwarding interval is different for the environment in which the customer uses. For example, you should set more 5 minutes under ADSL environment. |
[No.1 - No.8] / 1
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Support > Business & Professional > Office Products > Network Camera > FAQs > FAQs Contents
