Main Contents begins from here.

Support

Network Camera

Faq Contents

--- Category [Troubleshoot: BL_WV10]: 24 hit ---

[No.1 - No.24] / 1
No.1 The remote control doesn't work. [Troubleshoot: BL_WV10]
(2005/08/01)

Answer...
  1. Check to see if the batteries are good and installed correctly.
  2. Make sure the remote control is not in direct sunlight.
  3. Make sure there is no obstruction (including colored glass in a rack door) between the remote control and the receptor.
  4. Check the mode switch on the back of the BL-WV10. Set the mode switch to normal and turn the power on again.

No.2 The remote control does not turn on the TV. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the power button on the TV.
Make sure the correct manufacturer code set for the remote control.
No.3 The BL-WV10 does not work. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Is the power indicator flashing red?

  2. [Cause2]
    Did the buzzer sound 3 or more times?
    [Solution]
    Remove the power cord of the AC adaptor from the AC power source and reinsert it. If this doesn't resolve the problem, contact your dealer.

No.4 The administrator password and/or security code is unknown. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Reset the BL-WV10 to its default settings.
With the power on, press and hold the FACTORY DEFAULT RESET button at the back of the BL-WV10 for 3 seconds.
No.5 No image appears. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the video cable connection and the TV's input mode switch.
No.6 The camera image doesn't appear. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the ethernet cable connection.
No.7 The external sensor is connected and the sensor alert mode is set, but the sensor does not detect. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Is the external sensor connected correctly?

If the sensor is not connected correctly, the sensor is detecting all of the time or does not detect properly.
No.8 Recording does not work. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  • Is a recordable SD memory card inserted?
  • Is an unformatted SD memory card inserted?
  • Is the SD memory card write-protected?
  • Is there enough free space on the SD memory card?
  • Erase any un-needed data or insert a new SD memory card.

No.9 Recorded data is no longer on the SD card. The time displayed for a recorded image appears as asterisks. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Was an SD memory card removed during recording?
    [Solution1]
    Do not remove the card during recording.

  2. [Cause2]
    Did the power go out, or did a power cable come loose during recording?
    [Solution2]
    This can result in a loss of data or damage to the SD memory card. Re-initialize the card or use a new one.(Panasonic cannot be held liable for data loss or damaged SD memory cards).

No.10 Timer recording doesn't work. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the timer settings. Is the timer indicator lit?
Turn on the timer indicator by pressing the [TIMER] button on the remote control. Also, check if the time is set correctly.
No.11 Timer recording doesn't stop even when I press [STOP]. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... To stop timer recording, press [TIMER] on the remote control.
No.12 I cannot format the SD card. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Is the SD memory card write-protected?Are you using an incompatible card, e.g., an MMC?
No.13 The camera cannot be set as a local camera. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Are you attempting to perform Quick Setup on a camera already configured using a computer?
    [Solution1]
    To use Quick Setup to set cameras already configured on a computer as local cameras, you need to set the administrator name and password in Basic Settings to have the same values as those of the camera you wish to perform Quick Setup on.

  2. [Cause2]
    Is the firmware version of the camera out of date?
    [Solution2]
    For the BL-C10A and BL-C30A, the firmware version must be 1.22 or higher. For HCM series cameras, the firmware version must be 1.08 or higher.

  3. [Cause3]
    Cameras that have been registered as remote cameras cannot be re-registered as local cameras even after re-initializing.
    [Solution3]
    In the Camera Setup screen in normal mode, erase the camera, then re-initialize it, and then perform Quick Setup.

  4. [Cause4]
    When performing Quick Setup on cameras when 2 BL-WV10s are in use, those for one of the BLWV10s will be registered as local cameras, but those for the other BL-WV10 will be registered as remote cameras.
    [Solution4]
    First, make sure that the administrator name and password for the cameras is identical on both BL-WV10s. Next, connect the cameras to each BL-WV10A prior to connecting the BL-WV10s to each other.

No.14 I cannot use Quick setup. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. Quick Setup will work for a maximum of 8 cameras.
  2. Check the Ethernet cable
  3. Quick Setup can only be performed within 20 minutes of turning on a camera that still has its default settings. Turn off/on the power of the camera.
  4. When performing Quick Setup on a computer for cameras already initialized, check to see if the IP address the same as that for the BL-WV10. (It should not be the same).

No.15 The connected router is not displayed. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    The router turned on before the BL-WV10.
    [Solution1]
    Turn the router on and wait a minute or more before turning the BL-WV10 on.

  2. [Cause2]
    The DHCP server option in the router settings is turned off.

    [Solution2]
    Quick Setup cannot be performed. Launch the BL-WV10 in normal mode, and manually perform network settings from the Setup Menu.

No.16 Display indicates no wireless router. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    This appears when the BB-HGW700 is not connected.
    [Solution1]
    Each device is initialized with different wireless data settings, but can be used as is.

  2. [Cause2]
    Are the wireless settings for the BB-HGW700 configured to not use wireless options?

No.17 Camera Quick Setup fails. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Are you following the procedures shown in "Connecting a camera"?
    [Solution1]
    If registration fails, re-initialize the camera, turn the BL-WV10 off and then on again, and re-perform Quick Setup.

  2. [Cause2]
    If you're using the BB-HGW700, is an Ethernet cable connecting it to the BL-WV10?
    [Solution2]
    Connect BL-WV10 to BB-HGW700 with an Ethernet cable.

  3. [Cause3]
    If you're using the BB-HGW700, are its camera settings accurate?
    [Solution3]
    Confirm the camera settings of BB-HGW700.

No.18 [Setting wireless parameters...] appears. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... This message appears when another BL-WV10 is connected. It indicates that the connected devices will have the same wireless settings configured for them.
No.19 Registration of the cameras is taking a long time. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Network layouts may require a camera restart, in which case registration can take up to 3 minutes.
No.20 The image from network cameras is not visible. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... [Cause]
During Quick Setup, the BL-WV10, after obtaining network data from the router, will seek out an IP address not currently in use for its own fixed IP.
In addition, there are fixed IP addresses for cameras on which Quick Setup was performed.
If the same IP address is chosen after Quick Setup, this will cause network problems.

[Solution]
Either change the IP settings for one of the duplicate IP devices and the network settings for the BL-WV10 and the camera(s), or re-perform Basic Setup after resetting the default settings for the BLWV10 and re-initializing the camera(s).
No.21 There is a signal from a wireless router being received even though I not using one. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... This will happen when wireless information is received from connected devices besides the BB-HGW700 which support Panasonic's Quick Setup protocol (including the BL-WV10 itself).
No.22 When 2 BL-WV10A units are connected, the IP addresses are the same. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... [Cause]
When using Quick Setup for more than one BLWV10, the same IP address will be used for each.

[Solution]
Change the IP addresses to avoid duplication on the network.
No.23 Cannot connect to wireless camera or BB-HGW700 connection is unstable. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Other wireless devices are interfering with the camera's wireless signal, or another wireless LAN device is using the same channel as the BL-WV10A and wireless camera.
    [Solution1]
    Move the wireless LAN device further away from the BL-WV10 and camera, or change the wireless channel used by the BLWV10.

  2. [Cause2]
    Obstacles, e.g., metallic wall or concrete wall panel between the BL-WV10 and the camera are interfering with the wireless signal.
    [Solution2]
    Clear the signal path of any obstacles, or move the BL-WV10 and camera closer.

No.24 After registering the camera for MAC address filtering, you can not connect to it. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... To register MAC address filtering for a wireless compatible camera, register both MAC addresses assigned to the camera (the MAC addresses for the camera's wired interface and its wireless interface).

[No.1 - No.24] / 1

Banner area begins from here.