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--- Category [Troubleshoot: HNP11]: 33 hit ---

[No.1 - No.33] / 1
No.1 Online registration and upgrade are not available. [Troubleshoot: HNP11] [Troubleshoot: HNP60]
(2010/11/01)

Answer... The web site for online registration and upgrade was closed.

Please click here
No.2 I cannot operate the camera because a button is gray in Operation Bar. [Troubleshoot: HNP15] [Troubleshoot: HNP11]
(2007/11/29)
Answer...
  • [Cause]
    Anti-Virus Software or Firewall Program is blocking to access the camera from the PC.

  • [Measures]
    Permit to access the camera on Anti-Virus Software or Firewall Program.

    Note:
    The issue may happen when OneCare Family Safety in Windows Live is installed. In that case, uninstall it and try again.


No.3 OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder and Backup Folder. [Troubleshoot: HNP11] [NCR(HNP11)SingleCameraVersion]
(2007/11/29)
Answer... The issue is caused due to the specifications of Windows Vista and not due to the software.
  • [Cause]
    User Account Control in Windows Vista does not allow an application generally to create a folder just under a drive.

  • [Measures]
    Create the folder just under the drive such as C:\ncrdata with Explorer and specify the folder.

No.4 The search of recorded images displays slowly. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.5 Recording stops suddenly. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.6 It creates 2 recorded files for motion detection. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.7 I cannot specify the destination folder on my network drive. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.8 Can I register this product on a PC not connected to the internet? [Troubleshoot: HNP11]
(2007/10/15)
Answer... You can register this product on another PC that is connected to the internet.
  1. Go to Network Camera Recorder site (http://www.comm-9.com/ncr/).
    Note: This PC does not need HNP11A installed.
    Get license key according to the procedure on the screen. Information will also be sent by E-mail. Go to PC with HNP11A and register software with license key.

  2. License Registration
    The License Registration window is displayed if the registration is incomplete.
    You can also display the window by selecting [Help] -> [License Registration].
    Enter the registration code and the license key obtained in Step 1 and click [OK].

No.9 When using the HNP11 and monitoring a camera, (which supports 2-way audio communication), the audio is interrupted. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The problem is caused due to network condition. A narrow bandwidth may give a low frame rate and audio interruption.

To improve:
  1. Adjust Max. Bandwidth Usage to 0.1 to 1 Mbps on the camera.
  2. Reduce the amount of equipment connected to the LAN.
  3. Change your carrier or grade of the service.
When monitoring using a browser, audio data and image data are transferred to the PC separately. Therefore, a sound interruption may not be generated easily, but a narrow bandwidth may cause displacement between sound and image.
No.10 The camera image is not displayed. [Troubleshoot: HNP11]
(2007/10/15)
Answer...
  1. The camera is not working.
    -> Check the camera's power and network connection.

  2. The setting of Camera address, Port, Username or Password is incorrect.
    ->Correct it on Basic Settings Page.

  3. There is too much network traffic.
    ->Try again later.

  4. The setting of proxy is incorrect.
    ->Check [Use Proxy Server] and set the proxy settings [Tool]->[Preferences]->[Network Condition] on the menu bar for your network.

No.11 Timer recording does not work. [Troubleshoot: HNP11]
(2007/10/15)
Answer...
  • The day of the week setting on the timer page is not checked for the day to be recorded.
    ->Check the day of the week to enable timer recording.

  • Timer is disabled. (Timer is grayed out on the timer list.)
    ->Select the timer on the timer list, and click [Enable] on the menu displayed by right-clicking the timer list.

No.12 Pan and Tilt does not work. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The camera does not have this function or Pan/Tilt operation is not permitted on the camera settings.
->Permit the Pan/Tilt operation.
No.13 The software is unstable. [Troubleshoot: HNP11]
(2007/10/15)
Answer... Your PC does not meet minimum requirements.
No.14 There is no audio during monitoring. [Troubleshoot: HNP11]
(2007/10/15)
Answer...
  • The camera does not support audio.
    ->Change to a camera which supports audio.

  • Microphone is not connected properly.
    ->Check the microphone and microphone connection.

  • Volume setting on your PC is muted or set to minimum.
    ->Adjust the volume on the volume control window on your PC.

  • Speaker is malfunctioning.
    ->Check the speaker and speaker connection.

No.15 There is no audio while playing back recording of images with audio. [Troubleshoot: HNP11]
(2007/10/15)
Answer... If [Image Only] is selected at recording setting on the camera registration information page, audio is not recorded. Select [Image and Audio] to record audio.
No.16 Audio is not synchronized with images on the monitoring page or screen. [Troubleshoot: HNP11]
(2007/10/15)
Answer... It is normal. Audio may be delayed 1 to 2 seconds after the image. Audio may be interrupted or the image may be paused.
No.17 Resolution or image quality cannot be changed. [Troubleshoot: HNP11]
(2007/10/15)
Answer... Resolution or image control is not permitted on the camera settings. The general user or the guest user may not have permission to use these settings.
No.18 When using the HNP11 and monitoring a camera, (which supports 2-way audio communication), the audio is interrupted. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The problem is caused due to network condition. A narrow bandwidth may give a low frame rate and audio interruption.

To improve:
  1. 1. Adjust Max. Bandwidth Usage to 0.1 to 1 Mbps on the camera.
  2. 2. Reduce the amount of equipment connected to the LAN.
  3. 3. Change your carrier or grade of the service.
When monitoring using a browser, audio data and image data are transferred to the PC separately. Therefore, a sound interruption may not be generated easily, but a narrow bandwidth may cause displacement between sound and image.
No.19 Can I register this product on a PC not connected to the internet? [Troubleshoot: HNP11]
(2004/09/29)
Answer... You can register this product on another PC that is connected to the internet.
  1. Go to Network Camera Recorder site (http://www.comm-9.com/ncr/).
    Note: This PC does not need HNP11A installed.
    Get license key according to the procedure on the screen. Information will also be sent by E-mail. Go to PC with HNP11A and register software with license key.

  2. License Registration
    The License Registration window is displayed if the registration is incomplete.
    You can also display the window by selecting [Help] -> [License Registration].
    Enter the registration code and the license key obtained in Step 1 and click [OK].

No.20 Recording stops suddenly. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.21 The search of recorded images displays slowly. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.22 It creates 2 recorded files for motion detection. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.23 Can I use the software with a general user on the PC? (Not Administrator). [Troubleshoot: HNP11]
(2004/09/29)
Answer... Yes, it is possible but we will not guarantee the operation. An administrator user should be recommended.
No.24 I cannot specify the destination folder on my network drive. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.25 The camera image is not displayed. [Troubleshoot: HNP11]
(2004/09/29)
Answer...
  1. The camera is not working.
    -> Check the camera's power and network connection.

  2. The setting of Camera address, Port, Username or Password is incorrect.
    ->Correct it on Basic Settings Page.

  3. There is too much network traffic.
    ->Try again later.

  4. The setting of proxy is incorrect.
    ->Check [Use Proxy Server] and set the proxy settings [Tool]->[Preferences]->[Network Condition] on the menu bar for your network.

No.26 Timer recording does not work. [Troubleshoot: HNP11]
(2004/09/17)
Answer...
  1. The day of the week setting on the timer page is not checked for the day to be recorded.
    ->Check the day of the week to enable timer recording.

  2. Timer is disabled. (Timer is grayed out on the timer list.)
    ->Select the timer on the timer list, and click [Enable] on the menu displayed by right-clicking the timer list.

No.27 The software is unstable. [Troubleshoot: HNP11]
(2004/09/17)
Answer... Your PC does not meet minimum requirements.
No.28 Pan and Tilt does not work. [Troubleshoot: HNP11]
(2004/09/17)
Answer... The camera does not have this function or Pan/Tilt operation is not permitted on the camera settings.

->Permit the Pan/Tilt operation.
No.29 There is no audio during monitoring. [Troubleshoot: HNP11]
(2004/09/17)
Answer...
  1. The camera does not support audio.
    ->Change to a camera which supports audio.

  2. Microphone is not connected properly.
    ->Check the microphone and microphone connection.

  3. Volume setting on your PC is muted or set to minimum.
    ->Adjust the volume on the volume control window on your PC.

  4. Speaker is malfunctioning.
    -> Check the speaker and speaker connection.

No.30 Resolution or image quality cannot be changed. [Troubleshoot: HNP11]
(2004/09/17)
Answer... The general user or the guest user may not have permission to use these settings.
No.31 Audio is not synchronized with images on the monitoring page or screen. [Troubleshoot: HNP11]
(2004/09/17)
Answer... It is normal.

Audio may be delayed 1 to 2 seconds after the image.
Audio may be interrupted or the image may be paused.
No.32 There is no audio while playing back recording of images with audio. [Troubleshoot: HNP11]
(2004/09/17)
Answer... If [Image Only] is selected at recording setting on the camera registration information page, audio is not recorded.

Select [Image and Audio] to record audio.
No.33 Can I watch the image recorded by HNP60 using HNP11? [Troubleshoot: HNP11] [Troubleshoot: HNP60]
(2004/09/06)
Answer... No, HNP11 is a different format than HNP60.

[No.1 - No.33] / 1

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