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--- Category [Troubleshoot: HNP15]: 22 hit ---

[No.1 - No.22] / 1
No.1 There is no Backlight Correction Buttons in the Operation Bar of BB-HCM527. [Troubleshoot: HNP15]
(2008/04/16)

Answer... Update the software. (The latest version is 3.03R00.)
No.2 I installed the software into a PC with Windows Vista, but the error is displayed and the software cannot be activated. [Troubleshoot: HNP15]
(2008/04/16)
Answer... The user to logon to the software may not have the access permissions. Logon it with the user who has the permissions.
No.3 The software is aborted when displaying Camera Operation Bar. [Troubleshoot: HNP15]
(2008/04/16)
Answer... More than 11 positions are set as Preset on the camera. Update the software which the problem is fixed on. (The latest version : 3.03R00)
No.4 The value of the length of the recorded images of "Navigation" is not correct. [Troubleshoot: HNP15]
(2008/04/16)
Answer... "Camera Function Check" button may not be pressed to check the camera when registering it. The problem may be caused when 2 or more cameras which are same model are registered and a same value is specified as "Destination Recording Capacity Limit" on each camera. Try again after clicking "Camera Function Check" button.
No.5 Some commands are specified on "Detection Commands" screen, but external output and commands are not executed. [Troubleshoot: HNP15]
(2008/04/16)
Answer...
  • To use commands to execute for detection, check "Execute external output settings" and/or "Execute optional commands" under "Executing Commands for Detection" in "Motion Detection" or "Alarm/Sensor".
  • To use to execute for detection, check "Execute external output settings" and/or "Execute optional commands" under "Executing Commands for Detection" in "Timer Settings".

No.6 Recording is not activated, but "recording" is displayed in end time of Playback list. [Troubleshoot: HNP15]
(2008/04/16)
Answer...
  • If the destination folder is changed during recording, the issue may happen.
  • In the other case, pick the searched date and activate the restore program in Operation Support and restore the date.

No.7 Recording is not activated but "recording" is displayed in end time of Playback list, and when I try to delete the file displayed "recording" the message is displayed and I can not delete it. [Troubleshoot: HNP15]
(2008/04/16)
Answer... Playback list must be refreshed to delete the said file. Retry to search file to refresh the list and delete the file.

Note:
When displaying the message "The recorded images cannot be deleted during recording. Stop the recording, and try again." follow the above.
No.8 The message 'No matching images were found' is displayed and Search does not work. [Troubleshoot: HNP15]
(2008/04/16)
Answer... When reams of data exist in HDD with large capacity and Search is executed without search criteria, the issue may happen.
Update the software which the time-out condition is adjusted on. (The latest version : 3.03R00) When Search does not go well, only search with the specified date is available.
No.9 When long-duration recorded image is converted to several files, they are divided in some files without permission. [Troubleshoot: HNP15]
(2008/04/16)
Answer... When more than 12 hours recorded image is converted, it is divided every 12 hours and saved. The title is default with sequential numbers such as _01, _02, and so on.
No.10 File conversion decline in the quality of voice. [Troubleshoot: HNP15]
(2008/04/16)
Answer... Update the software which improves the issue.
No.11 The size of the screen of Multi-monitoring is not same as the specified size. [Troubleshoot: HNP15]
(2008/04/16)
Answer... CPU usage becomes higher when monitoring with MPEG-4 basically. To cover the issue 640x480 MPEG-4 image is displayed with 320x240 when monitoring as specification.
No.12 Even if I click a preset button, "Locked" is not displayed. [Troubleshoot: HNP15]
(2008/04/16)
Answer... If a camera has limited controls "Locked" is displayed, but the operation is not effective in case of Preset.
No.13 The menu of "White Balance" is not displayed. [Troubleshoot: HNP15]
(2008/04/16)
Answer... If the white balance function is limited on the camera, the operation bar is not displayed.
No.14 The size of the screen of Multi-playback is different from one when Pause and Stop. [Troubleshoot: HNP15]
(2008/04/16)
Answer... CPU usage becomes higher when monitoring with MPEG-4 basically. To cover the issue 640x480 MPEG-4 image is displayed with 320x240 when playback as specification.
No.15 Frame rate is not displayed when viewing at Multi-playback during recording. [Troubleshoot: HNP15]
(2008/04/16)
Answer... The destination recording capacity may be limited and "Delete old files and keep recording"(by 1 minute) may be specified.
If the recording images which are displaying at Multi-playback is under over-writing, the playback frame rate is not displayed correctly.
No.16 Message "No matching images were found" is displayed when searching Remote Client, and I cannot view recorded images on the server. [Troubleshoot: HNP15]
(2008/04/16)
Answer... A system time may be changed.
The system time is not reflected on the setting of a client after changing the system time on the server during connection. Search again after re-connection.
No.17 I cannot operate the camera because a button is gray in Operation Bar. [Troubleshoot: HNP15] [Troubleshoot: HNP11]
(2007/11/29)
Answer...
  • [Cause]
    Anti-Virus Software or Firewall Program is blocking to access the camera from the PC.

  • [Measures]
    Permit to access the camera on Anti-Virus Software or Firewall Program.

    Note:
    The issue may happen when OneCare Family Safety in Windows Live is installed. In that case, uninstall it and try again.


No.18 OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder. [Troubleshoot: HNP15] [NCR(HNP15)SingleCameraVersion]
(2007/11/29)
Answer... The issue is caused due to the specifications of Windows Vista and not due to the software.
  • [Cause]
    User Account Control in Windows Vista does not allow an application generally to create a folder just under a drive.

  • [Measures]
    Create the folder just under the drive such as C:\ncrdata with Explorer and specify the folder.

No.19 Images are not refreshed on the multi-monitoring page in case of Windows Vista. Power OFF and ON recovers the phenomenon. [Troubleshoot: HNP15]
(2007/07/10)
Answer... The problem is not causes due to the software.

[Cause]
The driver for the graphic card may not be compatible with Aero mode of Vista.

[Measures]
If it is not compatible the software stops the operation. Contact the PC or graphic card maker.
No.20 'Display the previous page' or 'Display the next page' buttons become grey. [Troubleshoot: HNP15]
(2007/07/10)
Answer... This is the limitation of the software.
The buttons are available only when there is previous or next page with a camera which has focus function.
No.21 The playback bar cannot be moved to some position on the screen of Image Timelines Chart. [Troubleshoot: HNP15]
(2007/07/10)
Answer... This is the limitation of the software.
The playback bar stops on the image area when there is not image data but voice data only at the time in case of the recording due to motion detection and alarm/timer recording.
No.22 The operation of Timer Recoding is not stable in case of Windows Vista. [Troubleshoot: HNP15]
(2007/07/10)
Answer... The setting on the PC may be improper.

[Cause]
The PC is under sleep mode and cannot be restarted.

[Measures]
Set Power Supply option to High Performance on the PC.

[No.1 - No.22] / 1

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