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--- Category [Troubleshoot: Viewnetcam]: 9 hit ---

[No.1 - No.9] / 1
No.1 Although I have obtained the address "*****.viewnetcam.com" via Network Camera, the live images do not appear on my web browser over the Internet. [Troubleshoot: Viewnetcam]
(2007/06/29)

Answer... Have you completed the "Online user registration"? Click the [Your Account Link] button on the Network Configuration window in the Setup CD-ROM when you register Viewnetcam.com service.
  • You can check the domain name assigned when you completed the online user registration.
  • At the initial configuration, a random domain name is automatically assigned. The domain name can be changed after completion of the online user registration.

No.2 Although I have configured Network Camera and completed the online user registration, the live images do not appear on my web page over the Internet. [Troubleshoot: Viewnetcam]
(2007/06/29)
Answer... Check out followings:
When your Network Camera is registered with Viewnetcam.com service
  1. Configuration within Network Camera - Port No.Check to identify the Port Number via the Network Configuration window in the Setup CD-ROM. The Port Number is 80 in the default. When Port Number is 80, you can access your Network Camera at http://*****.Viewnetcam.com/. Otherwise, at the end of the URL, you need to add the Port Number you set, for example, when it is set to 8000, enter http://*****.Viewnetcam.com:8000/.
     
  2. Configuration of Default GatewayCheck the setup of Default Gateway of your camera. The address to be set up for Default Gateway is the private IP address of your broadband router.
     
  3. Configuration of DNS Server addressCheck the setup of DNS Server. DNS Server address should be determined according to your ISP's account information.
     
  4. Setup of a broadband router (or a wireless router)When you view the images of your Network Camera over the Internet, the images must be sent from your Network Camera to the Internet through the broadband router. To solve this problem, either DMZ address setting or Port forwarding (also called, "local server", "static IP masquerade", or "virtual server") is required. Configure the broadband router (or a wireless router). Refer to the manual of your broadband router for further information on the configuration.

No.3 How can I view the live images from the Network Camera? [Troubleshoot: Viewnetcam]
(2007/06/29)
Answer... When you view the images of your Network Camera over the Internet, the images must be sent from your Network Camera to the Internet through the broadband router. To solve this problem, either DMZ address setting or Port forwarding (also called, "local server", "static IP masquerade" or "virtual server") is required. Configure the broadband router (or a wireless router). Refer to the manual of your broadband router for further information on the configuration.
No.4 Although I successfully obtained a temporary address "cam****.viewnetcam.com", I cannot access the Network Camera over the Internet. [Troubleshoot: Viewnetcam]
(2007/06/29)
Answer... Have you performed the online user registration? Even when you successfully obtained a temporary address, you can not access the Network Camera unless you perform the online user registration. Click [Your Account Link] button on the Network Configuration window to perform online user registration. Please visit the web page of the "Viewnetcam.com" service and see "How do I Register?" for details.
No.5 When I access the user registration screen, it is does not display it. [Troubleshoot: Viewnetcam]
(2004/01/08)
Answer... Do you use IE?
Encryption strength of the Internet Explorer is low (It is not 128bit).
No.6 Sometimes the image from the camera registered on Viewnetcam is not displayed. [Troubleshoot: Viewnetcam] [Troubleshoot: KX_HCM]
(2003/11/12)
Answer... If the fixed global IP address is not assigned, it is possible that the global IP address is changed frequently due to the various conditions on the communication pathway.

Even in this situation, the Viewnetcam service transmit the domain name of the camera and the corresponding IP address to the DNS servers on the Internet, but it takes a long time for this information to be reflected in the DNS server due to the various conditions on the Internet.

This is not a trouble on the camera.
You can monitor after (10`30 minutes).
No.7 Are there any restrictions in creating the domain name in Viewnetcam? [Troubleshoot: Viewnetcam]
(2003/07/07)
Answer... You can use any alphanumeric and "-" but you can't use "-" for the first and last character. Also max characters are 62.
No.8 I have a warning message about security when I visit "My Account" in Viewnetcam site. [Error message and code] [Troubleshoot: Viewnetcam]
(2003/07/07)
Answer... If you use web browser ver5.00 or older, you will get this message. Please update it to the latest.
No.9 I can't view image of network camera using my URL of Viewnetcam service. [Troubleshoot: Viewnetcam]
(2002/10/31)
Answer...
  • Check the status of the camera.
    ->If it is Active - waiting, turn your modem, router and camera off and on.

  • Try to access the camera using the global IP address assigned by your ISP with port number.
    ->If you cannot, check your setting of Default Gateway and DNS server address and port forwarding (UPnP) on your camera and router.

  • The camera informs the IP address assigned by the ISP to Viewnetcam server. It takes 20-30 minutes to reflect the change of IP address to DNS servers in the world. If it is changed, you have to wait for 20-30 minutes after connection.


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