Communication Assistant is a highly intuitive PC-based application suite with a variety of collaboration tools.
Point-and-click telephony, presence and availability information, MS Outlook integration, visual voice messaging, CRM database integration and much more besides are combined in one single application.
Four versions of the Panasonic Communication Assistant are available, all of which offer high-performance functions for desktop integration and telephone system management.
Communication Assistant Basic-Express / Pro For Personal Productivity
IP Software Phone
IP Software Phone module allows road warriors, sales and support staff, or any other power user to use their computer as an IP Phone for easy access to unified communications.
The user simply needs to connect to the corporate IP network over a secure managed broadband connection to enable the IP Software Phone.
Integration with Microsoft® Outlook®
Communication Assistant seamlessly integrates with Microsoft®
Outlook® allowing users to easily dial contact phone numbers
and receive incoming call pop-up alerts.
Teleconferences with Easy and Simple Operation teleconference
Members that join a teleconference can be registered in a group
using a PC drag-and-drop operation, so that teleconferences can
be easily started.
Communication Assistant Operator Console For Operator or Receptionist
You can manage and redirect multiple calls simultaneously.
Call parking and extension management features are available for managing a large volume of call traffic.
Parked calls are put on hold and pooled into a common parking zone, and can be retrieved by any extension user.
You can also easily forward calls using the drag and drop function displayed on your PC.
Communication Assistant Supervisor For Team or Executive User
The supervisor can monitor each agent’s phone status and also remotely log-in a currently logged out agent’s extension, or log-out an agent phone with simple mouse operation using CA Supervisor.
CA Supervisor can also monitor various important call center statistics.
Microsoft Exchange Server Integration
If CA Server is installed on your network, you can integrate a Microsoft Exchange calendar with CA Client. When Microsoft Exchange Server is integrated with CA Client, your presence will automatically change according to the contents of your Exchange calendar.
Point and Click Unified Communications
You can easily make calls using a customisable contact list that is displayed on your PC, and search for a desired contact simply and quickly.
You can also see the phone status, PC status, and the absent message of your extensions from the contact list before you make a call.
Voice Mail Assistant (VMA)
Companies using the optional advanced KX-TVM Voice Messaging solution can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant.
It can be launched directly from Communication Assistant via the Message icon.
Linking CA With Your Phones
CA Integrate (Follow-me)
You can call customers by registering your number and customer numbers in CA. You can then use your mobile phone and home phone as extensions to have conversations with customers. This enables you to communicate with customers both inside and outside the office without purchasing new phones, as long as you have an environment that supports CA.
Linking with Panasonic Partner’s Applications
You can link with CA and Panasonic partner’s applications to provide various applications.
Appointment Reminder Solution
You can use text to speech to confirm appointments with customers. By registering the required information in advance, the system can contact the customer on a specified date. The customer can then follow the voice guidance to check and change schedules, and you can view the result on a PC. This enables you to check the latest schedules for appointments without spending time or money, and improves customer satisfaction because it helps customers remember appointments.
Auto Attendant Solution
Voice recognition can be used to connect calls from customers to the person in charge. Various greetings can be played back to the customer according to the presence status set in CA. Detailed operations can be performed according to the customer, such as forwarding calls to your mobile phone or another member of staff, or transferring to voice mail. This enables efficient operations and leads to reduced costs and improved customer satisfaction.
Multi site Communication
From a branch office you can check the presence of people in charge at your company’s head office through a network which connects the separate hubs. A single CA server on an IP network can be shared between multiple offices (a maximum of 8 PBXs, 4 recommended).
Network Camera Integration
Panasonic Network Cameras can also be integrated, allowing users to answer a Doorphone and open the door after viewing the Network Camera video feed on screen.
Integrating with Business Applications
The NCP / TDE / NS series supports Computer Telephony Integration (CTI) enabling telephony and computers to work in sync thus providing powerful PC-based productivity tools. The system supports IP based CTI integration via industry standard TAPI/CSTA.