Panasonic Global
Search Panasonic Global Site

Global Home You are here:Products & Solutions > containsCommunication Solutions > containsOffice Communication Systems > containsSolutions > Acceptance Operations Support Solution

Office Communication Systems

Solutions

Vertical Solution

Solutions for Hypermarkets

Enjoy smoother staff communication and better service - Acceptance Operations Support Solution

Customer needs

We want to provide customers with a pleasant shopping experience even with our small number of staff members.

  • We want to improve the levels of service that staff give to customers.
  • We want to develop staff training with regard to handling customer complaints.
  • We want to respond to customer enquiries more quickly.

Solutions

Enjoy Smoother Staff Communication - Wireless Application

With wireless terminals, staff can make both internal and external calls. Also, information can be broadcast via speakers within the building.

Related Features

Wireless / External Pager

Staff can make internal calls to each other with wireless terminals to speed up their work. They can also respond to more customer enquiries. Responding in a timely way means that you will not lose customers, positively impacting your profits.

Safe, Secure Message Recording - Voice Recording Application

With Mail box, calls can be recorded and messages can be left. The content of the calls can then be listened to by staff.

Related Features

Voice Mail System (KX-TVM50/200)

The content of different customer complaints can be recorded separately within the Mail box. Staff responses to these customer complaints can then be used for training purposes, which is very helpful for detecting bad customer service. Compared to a text-based staff training system, the nuances that can be picked up by listening to anactual complaint have a much greater effect when training.

Improve Customer Service with Speedy Responses - Customer Support Application

With wireless terminals and a door phone connection, it is possible to receive a call that was made to a door phone on a wireless terminal.

Related Features

Door Phone Connection / Wireless

Staff carry wireless terminals with a door phone connection so they can talk with customers and satisfy them with speedy responses to their enquiries. Those speedy responses also help to distinguish our service from that of the competition.

System Configuration Chart

Global Home You are here:Products & Solutions > containsCommunication Solutions > containsOffice Communication Systems > containsSolutions > Acceptance Operations Support Solution