We want to provide customers with a pleasant shopping experience even with our small number of staff members.
- We want to improve the levels of service that staff give to customers.
- We want to develop staff training with regard to handling customer complaints.
- We want to respond to customer enquiries more quickly.
Enjoy Smoother Staff Communication - Wireless Application
With wireless terminals, staff can make both internal and external calls. Also, information can be broadcast via speakers within the building.
Wireless / External Pager
Staff can make internal calls to each other with wireless terminals to speed up their work. They can also respond to more customer enquiries. Responding in a timely way means that you will not lose customers, positively impacting your profits.
Safe, Secure Message Recording - Voice Recording Application
With Mail box, calls can be recorded and messages can be left. The content of the calls can then be listened to by staff.
Voice Mail System (KX-TVM50/200)
The content of different customer complaints can be recorded separately within the Mail box. Staff responses to these customer complaints can then be used for training purposes, which is very helpful for detecting bad customer service. Compared to a text-based staff training system, the nuances that can be picked up by listening to anactual complaint have a much greater effect when training.
Improve Customer Service with Speedy Responses - Customer Support Application
With wireless terminals and a door phone connection, it is possible to receive a call that was made to a door phone on a wireless terminal.
Door Phone Connection / Wireless
Staff carry wireless terminals with a door phone connection so they can talk with customers and satisfy them with speedy responses to their enquiries. Those speedy responses also help to distinguish our service from that of the competition.