We want to build an effective communications system that customers are pleased to use.
- We want secretaries to be able to confirm at a glance whether an incoming call is from their own respective client.
- We want to improve the answer service of our operators.
- We don't want to lose customers who are waiting with enquiries.
Speed Up Customer Support - Separate Incoming Calls Function
The flexible line button lamp of the phone flashes to show the DID number for the incoming call.
Now we can identify clients by registering their dial-in number to the flexible line buttons which flash when they call, enabling team members to receive incoming calls from their own respective clients. Our operators now have a more efficient system whereby they can confirm at a glance which team should handle a call. The introduction of this system means we are now able to respond to more enquiries than ever before. Operators can also give priority to taking the calls of their respective clients.
Give a More Accurate Response - Agency Staff Support Application
The caller's number allows the operators to view their specific information via a pop-up box on their PC display. While viewing caller information, the operators can continue talking with the caller.
By viewing the client company's customer information on their PC display, our operators can offer a more convenient and standardised answering service. Reducing the response time for each call has the positive effect of increasing how many calls each operator can handle.
Automatic Support - Outgoing Message
When the phone rings and nobody is available to answer, the voice guidance automatically responds. As soon as each operator's call ends, the line automatically switches to incoming mode to allow the operator to take the call.
Previously, when an operator was not available, callers would have to wait while listening to a continuously ringing tone. This system helps us by greeting waiting callers with automatic voice guidance.