Products & Solutions > Office Products > Printer > Trouble Shooting > Dot Matrix Printer Troubleshooting
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Products & Solutions
Printer
Dot Matrix Printer Troubleshooting
Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table will assist you in identifying and correcting some of the more common problems.
- Ink smears
- Printout is faint
- Carriage moves but there is no printing
- Paper out detector inoperative
- Paper slips around platen
- Printer does not power up
- Power is on but printer does not print
- Carriage stops moving, all indicators start blinking
- Paper wrinkles when using tractor feed
- Buzzer sounds when installing single sheet
- Printer cannot load single sheet through the top
- Cut Sheet Feeder option (KX-P38) is installed but does not work
- Unexpected characters appear in printing
- Printout is double-spaced
- Keeps printing on the same line
- Wrong character set is printed
- Cannot print ASCII characters with code above 127
- Fanfold paper is jamming
- KX-PS14 (serial interface board) is installed but cannot print
- Cannot use parallel interface when installing serial interface board
Ink smears
Head gap lever is not in the proper position
Move the lever toward the (+) position until ink does not smear
Printout is faint
Head gap lever is not in the proper position
Adjust the lever the proper position
Carriage moves but there is no printing
Ribbon is not installed correctly
Re-insert ribbon
Power is on but printer does not print
Printer is not ON LINE
Press ON LINE
Interface cable is not properly connected
Secure connection
Out of paper
Install new paper
Smoked plastic cover is open
Ensure cover is completely closed
Printhead has become overheated
Allow the printhead some time to cool down.
The Printer will automatically resume printing
Carriage stops moving, all indicators start blinking
Path of printhead is blocked
Turn the power off, clear the path.
Turn the power back on to resume printing
Paper wrinkles when using tractor feed
No reverse tension on paper
Set paper supply lower than printer
Buzzer sounds when installing single sheet
Paper feed selector is set to "
"
Set paper feed selector to "
"
Printer cannot load single sheet through the top
CSF MODE is ON
Set CSF MODE to OFF when not using the cut sheet feeder
Paper feed selector is set to ""
Set paper feed selector to ""
Cut Sheet Feeder option (KX-P38) is installed but does not work
CSF MODE is OFF
Set CSF MODE to ON
Unexpected characters appear in printing
EMULATION is set incorrectly
Check printer driver of your software package and set EMULATION accordingly
Keeps printing on the same line
Computer is not sending a LF command
Set Auto LF to OFF
Wrong character set is printed
Wrong character set is selected
Set the character set as required
Cannot print ASCII characters with code above 127
Data length is set incorrectly
Set data length as required
Fanfold paper is jamming
Paper not installed correctly in tractor
Set paper feed selector to "" and rotate platen knob to easily remove jammed paper.
Reinstall paper correctly into tractor
KX-PS14 (serial interface board) is installed but cannot print
I/F is set to PARALLEL
Set I/F to SERIAL
Cannot use parallel interface when installing serial interface board
KX-PS14 I/f is set to SERIAL
Set I/F to PARALLEL
KX-PS13 Parallel interface cannot be used when a KX-PS13 is installed
Remove KX-PS13 when using parallel interface
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Products & Solutions > Office Products > Printer > Trouble Shooting > Dot Matrix Printer Troubleshooting
