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Printer

Trouble Shooting

KX-P7500 / KX-P7510 Troubleshooting

Many problems associated with the printer can be traced to improper setup or cabling.
The following table will assist you in identifying and correcting some of the more common problems.

Symptom

The printer does not print.

Possible Cause

  1. The port specified in driver setting is different from the connected port.
  2. In "Printer tab" of PCL6 printer driver, "Print to file" is set to "Prompt for filename" or "Output to file".

Solution

  1. Please set to the correct port in printer driver setting.
  2. Please set "Print to file" to "Output to printer".

Symptom

The printer prints the characters or graphic patterns which the printing document does not have.

Possible Cause

  1. Overlay is set.
  2. Watermark is set.

Solution

  1. Please cancel Overlays setting in Overlays tab of PCL6 printer driver.
  2. Please cancel Watermarks setting in Watermarks tab of PCL6 printer driver.

Symptom

When printing with using PCL6 printer driver, the printer prints the bold font as normal font in some cases.

Possible Cause

There is a restriction that the printer can not download True type bold font.

Solution

In Graphics tab of PCL6 printer driver, please change the True Type Mode from "Download as outline" to "Download as bit image".

Symptom

In Kanji characters(Chinese characters) printing, the print problem of chipped character occurs.

Possible Cause

Due to a restriction in 300dpi resolution.

Solution

In Graphics tab of PCL6 printer driver, please change the resolution from "300 dpi" to "600 dpi" or please change the True Type Mode from "Download as outline" to "Download as bit image".

Symptom

Under Windows 2000 Japan or Windows NT 4.0 Japan/Chinese, if a PDF file is opened with Acrobat Reader 4.05c Japan/Chinese and print with using PCL6 printer driver, the printer prints the garbage characters.

Possible Cause

Restriction issue.

Solution

In Graphics tab of PCL6 printer driver, please change the True Type Mode from "Download as outline" to "Download as bit image".

Symptom

When printing one Excel file with specifying "Entire workbook", PCL6 ERROR happen.

Possible Cause

There is a restriction in the following case.
If the portrait sheet and landscape sheet are mixed in one Excel file and the same kind of pattern in Format Cells is applied, this error will occur.

Solution

Please apply the different kind of pattern at Format Cells for each portrait sheet and landscape sheet, or please print each sheets separately rather than printing by specifying "Entire workbook".

Symptom

The installer is not launched automatically when the KX-P7500 Series CD-ROM is inserted in the CD-ROM drive.

Possible Cause

Autorun is not enabled on your computer.

Solution

Please run the installer by double-clicking the CD-ROM drive icon in My Computer, or by double-clicking the Setup.exe file in the KX-P7500 Series CD-ROM.

Symptom

It is not available to install the Status Display.

Possible Cause

OS support restriction.

Solution

KX-P7500/KX-P7510 supports the Status Display on Windows 95 / 98, but does not support on Windows NT4.0 and Windows 2000.

Symptom

I cannot monitor the printer status on the Status Display.

Possible Cause

The printer is not connected by centronics cable.

Solution

Please connect by centronics cable not by network cable.

Symptom

When printing with using PS printer driver, the printer prints out many garbage pages.

Possible Cause

You printed without PostScript SIMM.

Solution

Please install PostScript SIMM(KX-PPSU4) or print with using PCL6 printer driver.

Symptom

When you print with using IrDA, the printer prints very slowly.

Possible Cause

The baud rate is too low.(ex. 9600 bps)

Solution

Please set the baud rate to "under 115200" in Windows control panel.

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